Recordings & Transcripts
Every call recorded, transcribed and kept private
Record calls and get speaker-separated transcripts right in the chat — stored encrypted on your own computer.
Recording
Save calls locally, or use WhatsApp’s server-side recording with an automatic consent announcement.
Transcripts
Business and customer lines separated, with timestamps, language detection and one-click copy.
Encrypted on your machine
Recordings and transcripts are stored encrypted on your computer — not in our cloud.
Settle “who promised what”
Play the recording or scan the transcript right under the call in the customer’s thread.
- Built-in player with seek
- Video call recordings saved as video
- Transcript in 50+ languages (auto-detected by Meta)
Consent built in
With WhatsApp recording, both people hear an announcement with your stated purpose before recording starts.
- Choose the announcement language
- Write your own purpose
- Turn recording and transcription on separately
Stop losing customers in the inbox
ThreadWave is rolling out to businesses now. Tell us about your team and we’ll get you set up.