Legal
Data deletion instructions
Most of your data never reaches us. ThreadWave stores conversations, media, call logs, recordings and transcripts on your own computer, so you delete them there. Our relay only keeps your connection and team settings, which we delete on request.
1. Delete data stored on your computer
- Older data automatically: in ThreadWave, go to Settings and set a data retention period. Messages and calls older than that are deleted from your computer.
- Everything: in ThreadWave, go to Settings and choose Delete all local data. This also clears anything still waiting for you on our relay.
- Uninstall: remove the app and its data folder from your computer.
2. Delete data held by our relay
Our relay deletes message and call events automatically as soon as your app receives them (and within 7 days at most). To delete your connection and team settings as well, email privacy@threadwave.io with the subject “Data deletion request” and include your WhatsApp phone number or Facebook Page name. We will confirm by email once the deletion is complete, normally within 30 days.
3. Remove ThreadWave’s access to Facebook or WhatsApp
- Facebook Page: on Facebook, go to Settings & privacy → Settings → Business integrations, find ThreadWave and remove it. Facebook will then stop sending us your Page’s events.
- WhatsApp Business: in Meta Business Suite, go to Business settings → Integrations → Connected apps (or the system user / app assigned to your WhatsApp account) and remove ThreadWave’s access.
Removing access stops new data from flowing. Combine it with the steps above to delete what already exists. See our privacy policy for more on what we process.