E-commerce & Retail
Turn “is this in stock?” into a sale
Shoppers ask on WhatsApp and Messenger before they buy. ThreadWave helps your team answer in minutes, share orders and invoices, and follow up after delivery.
What gets in the way today
The problem
Questions arrive while nobody’s watching
A shopper asks about size or delivery at 10pm and buys elsewhere by morning.
The problem
Order details live in another tab
Agents switch between the store admin and the phone to answer “where is my order?”.
The problem
Campaigns go to the wrong people
Broadcasting to everyone burns goodwill and gets your number flagged.
How ThreadWave helps
What your team can do with ThreadWave
Instant answers
Auto-replies for stock, delivery times and returns.
Orders in the chat
Shopify and WooCommerce order context beside the conversation.
Targeted campaigns
Segments by tag, purchase and consent for restocks and offers.
Discounts & invoices
Close the sale with a code or invoice in the same thread.
Features you’ll use most
See ThreadWave for e-commerce & retail
ThreadWave is rolling out to businesses now. Tell us about your team and we’ll get you set up.