One inbox for every channel
WhatsApp Business and Messenger side by side, with Twilio and Telnyx for phone numbers.
- Text, images, video, voice notes and files
- Quick replies and approved templates
- Works alongside the WhatsApp Business app
New WhatsApp call recording & transcripts
Customers message on WhatsApp. Call on Messenger. Is anyone answering?
ThreadWave brings every chat and call from WhatsApp, Messenger, Twilio and Telnyx into one desktop app for your team — so no customer waits, and no conversation leaves with a phone.
Official Meta APIs Encrypted on your computer Built for teams
Every channel your customers use, in one thread
Connected through official business APIs
WhatsApp BusinessMessengerTwilioTelnyx
Turn every conversation into a kept customer
When chats and calls arrive on different phones and apps, customers slip through. ThreadWave gives your team one place to capture them, answer them and remember them.
Team inbox 4 new
AK
Ayesha KhanIs the blue jacket in stock?
WhatsAppDR
Daniel RuizMessenger · voice call
MessengerSA
+1 415 555 0134Inbound call · 1:48
TwilioOF
Omar FarooqCan I pay on delivery?
WhatsApp Unified inbox
Chats and calls in the same conversation
ThreadWave puts WhatsApp calls, Messenger calls and phone calls right next to the messages from the same customer — with recordings and transcripts attached.
No more switching between a phone, a laptop and three apps to piece together what a customer asked for.
Privacy by design
Your conversations live on your computer. Not on ours.
ThreadWave is local-first. Messages, media, call logs and recordings are delivered to your own machine and stored there encrypted. We keep your connection settings — not your conversations.
Encrypted at rest
Your local database and media files are encrypted, with keys held in your operating system’s keychain.
Pass-through relay
Our relay forwards new messages to your app and deletes each one as soon as your app confirms it arrived.
No storage caps
Everything lives on your machine, so we don’t limit how many messages, files or recordings you keep.
Features
Everything your team needs to keep customers
Messaging, calling and teamwork in one fast desktop app.
Calls from your desktop
Answer and place customer calls without picking up a phone.
- WhatsApp and Messenger voice calls
- Messenger video calls
- Phone calls via Twilio and Telnyx
Built for teams
One business number for the whole team, with clear ownership of every chat.
- Route or auto-assign conversations
- See who answered each call
- Admin hub with member seats
Recordings & transcripts
Know exactly what was said and promised on every call.
- Encrypted call recordings
- WhatsApp consent announcement
- Transcripts split by speaker
Call permissions & hours
Reach customers the right way and stay within platform rules.
- Call permission requests
- Call hours, holidays and callbacks
- One call at a time, or many
Campaigns & segments
Send the right message to the right customers.
- Custom fields and segments
- Broadcasts, now or scheduled
- Invoices and discounts in chat
Analytics
Response times and engagement, computed on your own computer.
- Trends and message breakdowns
- Top contacts
- Team performance
Media that flows
A floating player keeps voice notes playing while you work.
- Pop-out video mini player
- Background compression
- Light, dark and accent themes
Locked down
Protect the app on shared computers and control retention.
- Password and PIN app lock
- Your own retention rules
- Secrets in the OS keychain
Here’s how ThreadWave sets your team up to win
Private by design
Conversations live encrypted on your computer. Our relay only passes new messages through and forgets them.
Official APIs only
Built on the WhatsApp Business Platform and Messenger Platform — no unofficial workarounds that put your number at risk.
Fast, native desktop
Opens instantly from a local database. No browser tabs, no waiting for a cloud dashboard to load.
Support from the builders
Talk directly to the engineers who have spent years building on Meta’s business platforms.
Stop losing customers in the inbox
ThreadWave is rolling out to businesses now. Tell us about your team and we’ll get you set up.