Answer the common questions in one keystroke
Type “/” to insert a saved quick reply, or send a Meta-approved template with variables filled in — including outside the 24-hour window.
Slash quick replies
Type / and pick hours, prices, delivery times or your payment details.
Approved templates
Marketing, utility and authentication templates with variables.
Outside the window
Reach customers after 24 hours the approved way.
Templates & quick replies in 3 steps
Type /
A searchable list of quick replies appears above the composer.
Pick & tweak
Insert it, adjust if needed, and send.
Or send a template
Choose a template, fill variables, preview and send.
Consistent answers from every agent
Shared quick replies keep pricing, policies and tone the same across the team.
- Searchable slash menu
- Shared across the workspace
- Edit before sending
Type / and pick hours, prices, delivery times or your payment details.
Templates without guesswork
Preview header, body and buttons, fill the variables, and send — with approval status visible.
- Variable filling with preview
- Approval notifications
- Media and button templates
Marketing, utility and authentication templates with variables.
The specifics
Searchable, shared.
Marketing, utility, authentication.
With live preview.
Templates are WhatsApp-only.
Frequently asked questions
Are templates charged?
Meta charges for template messages under its own pricing, billed to your Meta business account.
Stop losing customers in the inbox
ThreadWave is rolling out to businesses now. Tell us about your team and we’ll get you set up.