Your Facebook Page inbox, on the desktop
Answer Messenger conversations from your Facebook Page alongside WhatsApp — including Messenger voice and video calls — with routing, ownership and history your whole team shares.
Everything Facebook Messenger can do, for your whole team
Page conversations
Messages, images, video, files and voice notes from your Page, threaded with the customer’s full history.
Messenger calling
Take voice calls from customers and call back with permission — built on Meta’s Messenger Business Calling API.
Video calls
Switch video on mid-call and expand it to a large view when you need to see the product or the problem.
Call hours
Set when customers can call, pause calling on holidays and collect callback requests.
Routing
Send Messenger conversations to the right department automatically.
A real desktop app
Meta retired the standalone Messenger desktop app in December 2025 — your team keeps a dedicated desktop inbox.
Set up Facebook Messenger in three steps
Connect your Page
Sign in with Facebook and choose the Page whose inbox you want to manage.
Grant permissions
Approve messaging (and calling, where available) for your Page.
Go live
New Messenger conversations land in the shared inbox immediately.
The specifics
Meta’s official API for Page messaging.
Via the Messenger Business Calling API, where your Page is eligible.
Calls are marked answered the moment audio starts flowing.
Business hours, holidays and callbacks.
Every teammate sees the full thread and who handled it.
Encrypted locally — no cloud archive.
Features that work with Facebook Messenger
Team Inbox
WhatsApp, Messenger and SMS in one shared inbox
Learn moreVoice & Video Calling
Answer WhatsApp, Messenger and phone calls on desktop
Learn moreVoice Notes & Media
Voice notes, video and files that play right in the chat
Learn moreTeam Collaboration
Share one number and route chats to the right person
Learn moreFrequently asked questions
Is Messenger calling available for every Page?
Meta makes the Messenger Business Calling API available to Pages in a list of supported countries. ThreadWave checks your Page’s eligibility when you connect.
Can I use Messenger and WhatsApp together?
Yes — both channels feed the same inbox, and a customer who uses both keeps one history.
More channels in one inbox
Stop losing customers in the inbox
ThreadWave is rolling out to businesses now. Tell us about your team and we’ll get you set up.