Voice notes, video and files — handled like a pro
Play voice notes at 2×, keep listening while you scroll, pop videos into a floating player and send any file type — every piece of media saved encrypted on your computer.
Voice notes that keep up
Waveform player with seek and 1×, 1.5× and 2× speed. Scroll away and a mini player follows you with a jump-back button.
Video without leaving the chat
Play inline, expand to a full view, or pop out into picture-in-picture while you type your reply.
Every file type
Images, PDFs, spreadsheets, contacts and locations — previewed in place and sent in their native WhatsApp or Messenger format.
Listen while you work
Customers love voice notes; agents don’t love replaying them. ThreadWave keeps the player with you as you scroll the thread, so you can read the order history while you listen.
- Floating mini player with progress
- “Jump to message” scrolls back and highlights the note
- Record and send your own voice notes from the desktop
Media that stays yours
Meta only keeps inbound media for a short time. ThreadWave downloads it once, checks its integrity and stores it encrypted on your machine — so photos, videos and voice notes are still there next year.
- Integrity check on every download
- Encrypted at rest with keys in your OS keychain
- Retention rules for old media
How voice notes & media works
Receive
A customer sends a voice note, video or file on WhatsApp or Messenger.
Secure
ThreadWave downloads it once, verifies its checksum and encrypts it on your computer.
Play
Listen at up to 2×, watch inline or in a floating player, and keep working while it plays.
Respond
Answer with text, your own voice note, a document or a product card.
The details that matter
What voice notes & media actually does, in specifics.
Get through long voice notes in half the time.
Keeps playing while you scroll, with one-click jump back to the message.
Three viewing modes so the video never blocks your reply.
Each download is checked against the hash Meta provides before it’s saved.
Media files are encrypted at rest; keys live in your OS keychain.
Keep media forever or clear old files automatically.
Frequently asked questions
Which formats can I send?
Anything WhatsApp and Messenger accept: images, video, audio and voice notes, documents (PDF, Office files and more), stickers, contacts and locations. ThreadWave converts audio to the right format for you.
What happens to media when I’m offline?
New messages wait briefly in the relay and download as soon as you come back online. Media is fetched directly from Meta and saved encrypted on your computer.
Stop losing customers in the inbox
ThreadWave is rolling out to businesses now. Tell us about your team and we’ll get you set up.