Your Twilio numbers, inside the same inbox
Connect your own Twilio account to make and receive regular phone calls and SMS from ThreadWave — logged on the same customer thread as their WhatsApp and Messenger conversations.
Everything Twilio can do, for your whole team
Phone calls
Answer and place PSTN calls from the desktop, with a keypad for phone menus.
SMS
Two-way text messages threaded with the customer’s other channels.
Team ringing
Incoming calls ring every available teammate; the first to answer takes it.
Call logs
Duration, outcome and who answered — saved on the thread.
Your account
Use your existing Twilio account and numbers; Twilio bills usage directly.
Keys in the keychain
Your Twilio credentials are stored in the OS keychain, never in plain files.
Set up Twilio in three steps
Add credentials
Paste your Twilio account details into ThreadWave settings.
Pick numbers
Choose which Twilio numbers ThreadWave should use.
Call & text
Calls and SMS appear in the shared inbox right away.
The specifics
Regular phone calls over your Twilio numbers.
Two-way, threaded per contact.
No markup from ThreadWave.
Stored securely on each desktop.
Every call recorded in the customer’s history.
Phone conversations follow your routing rules too.
Frequently asked questions
Do I need a new Twilio account?
No — connect the account and numbers you already have.
Who bills for calls and SMS?
Twilio bills its usage directly to your Twilio account.
More channels in one inbox
Stop losing customers in the inbox
ThreadWave is rolling out to businesses now. Tell us about your team and we’ll get you set up.