One inbox for every customer conversation
WhatsApp Business, Facebook Messenger and Twilio or Telnyx messages arrive in a single desktop inbox your whole team works from — so nothing sits unread on a phone.
Every message type
Text, images, video, voice notes, documents, contacts and locations — sent and received natively.
Quick replies & templates
Answer common questions in a keystroke and send Meta-approved templates outside the 24-hour window.
Coexistence
Keep using the WhatsApp Business app on your phone — conversations sync into ThreadWave.
Built for speed
The inbox loads from a local database on your computer, so search and scrolling are instant even with years of history.
- Unread, mine and unassigned views
- Per-chat drafts and reply quoting
- Read receipts and typing indicators
Context next to the chat
See who the customer is before you reply — tags, custom fields, assignee, call permission and recent orders sit beside the conversation.
- Contact profile with custom fields
- Tags and segments
- Full message and call history in one thread
How team inbox works
Connect
Link your WhatsApp Business number and Facebook Page through Meta’s official sign-up in a few clicks.
Invite
Add teammates as members. Each works from their own desktop on the same shared number.
Reply
Messages, media and calls land in one inbox — with drafts, quick replies and templates at hand.
Resolve
Assign, tag and close. The full history stays in the customer’s thread for next time.
The details that matter
What team inbox actually does, in specifics.
WhatsApp Business Platform, Messenger Platform, and Twilio or Telnyx numbers.
Text, images, video, audio, voice notes, documents, stickers, contacts, locations, templates and Flows.
Full history is searched on your own machine — no round-trip to a server.
Delivery and read receipts update live on every outbound message.
Keep the WhatsApp Business app on your phone; conversations sync in.
Native desktop app with system notifications.
Frequently asked questions
Do I need the WhatsApp Business API?
Yes. ThreadWave connects to the official WhatsApp Business Platform through Meta’s sign-up flow. With coexistence you can keep using the WhatsApp Business app on your phone at the same time.
Can I connect more than one channel?
Yes — a WhatsApp Business number, a Facebook Page for Messenger, and Twilio or Telnyx numbers can all feed the same inbox.
Stop losing customers in the inbox
ThreadWave is rolling out to businesses now. Tell us about your team and we’ll get you set up.