Emoji, reactions and stickers — the way customers chat
React to a message with a single emoji, pick from a full emoji picker, and send stickers on WhatsApp — small touches that make support feel human.
Full emoji picker
Search and insert any emoji while you type.
One-tap reactions
Acknowledge a message with 👍 ❤️ 😂 — no reply needed.
Stickers
Send WhatsApp stickers for a friendly sign-off.
Emoji, reactions & stickers in 3 steps
Hover
Hover any message to reveal the reaction bar.
React
Pick a quick reaction or open more emoji.
See theirs
Customer reactions appear on your messages — click to jump to the reacted message.
Acknowledge without interrupting
A 👍 tells the customer you’ve seen it, without starting another back-and-forth.
- Quick reaction bar on every message
- More reactions from the full picker
- React to photos in the gallery too
Search and insert any emoji while you type.
Never miss a reaction
When a customer reacts to an older message, ThreadWave shows it and lets you jump straight there.
- Reaction notices in the thread
- “Jump to the reacted message”
- Works on WhatsApp and Messenger
Acknowledge a message with 👍 ❤️ 😂 — no reply needed.
The specifics
On WhatsApp and Messenger; Instagram receives any emoji and sends ❤️.
Every standard emoji.
Send sticker messages.
Find the message they reacted to.
Frequently asked questions
Does a reaction reopen the 24-hour window?
Reactions follow Meta’s normal messaging rules; ThreadWave shows the window state in the composer.
Stop losing customers in the inbox
ThreadWave is rolling out to businesses now. Tell us about your team and we’ll get you set up.