One business number. A whole team behind it.
Give every teammate their own seat on the same WhatsApp number, route conversations automatically, and always know who owns a customer.
Routing & auto-assign
Send new conversations and calls to the right person or department automatically.
Clear ownership
Every chat has an owner, and every call shows who answered it.
Hub & members
An admin hub owns the connection; teammates join as members from their own computers.
Stop double replies
When everyone can see who’s on a conversation, two people never answer the same customer — and nobody assumes someone else did.
- Assigned, mine and unassigned views
- Reassign with one click
- Departments for sales and support
History stays with the business
When someone leaves, their conversations stay with the company — not on a personal phone.
- Shared contact history
- Admin-controlled seats
- App lock with password or PIN
How team collaboration works
Create the hub
The admin connects the business number once and owns the account.
Add members
Teammates join with an invite and sign in on their own computers.
Set rules
Route by keyword, channel or department, with round-robin inside a team.
Work together
Everyone sees who owns each conversation — no double replies, no dropped customers.
The details that matter
What team collaboration actually does, in specifics.
One admin hub owns the connection; members connect from their own machines.
Start with two team members on Starter; add more as you grow.
Plus round-robin inside a department.
Assignee shown on every conversation and call.
Password or PIN lock on each desktop.
Conversations belong to the business, not a personal phone.
Stop losing customers in the inbox
ThreadWave is rolling out to businesses now. Tell us about your team and we’ll get you set up.