Documents & audio files

Send any file your customer needs

Quotes, invoices, catalogues, contracts, price lists and audio files — attach them straight from your computer and send in the chat.

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Any document

PDF, Word, Excel, PowerPoint, ZIP and more — up to 100 MB.

Audio files

Send mp3, m4a or ogg recordings alongside voice notes.

Invoices in chat

Create a branded invoice and send it as a PDF in one step.

How it works

Documents & audio files in 3 steps

1Step 1

Attach

Pick Document or Audio from the + menu.

2Step 2

Upload

A progress bar shows the upload; you can keep typing.

3Step 3

Delivered

The customer gets a tappable file with name and size.

The paperwork, in the conversation

Stop switching to email for attachments. Send the quote where the customer is already talking to you.

  • File name and size shown on the bubble
  • Open received files in your default app
  • Everything saved encrypted locally
Any document

PDF, Word, Excel, PowerPoint, ZIP and more — up to 100 MB.

Invoices without another tool

Build an invoice with your letterhead, line items and payment details, and send it as a PDF to the chat.

  • Company details and logo
  • Line items, discounts and totals
  • Sent as a document message
Audio files

Send mp3, m4a or ogg recordings alongside voice notes.

Under the hood

The specifics

Size
Up to 100 MB

Per document.

Audio
mp3 · m4a · ogg

Uploaded audio files.

Invoices
PDF

Built and sent from the chat.

By link
Supported

Send hosted files by URL.

Frequently asked questions

Can I send a file by link instead of uploading?

Yes — “Media by link” sends a file hosted elsewhere without uploading it from your computer.

Stop losing customers in the inbox

ThreadWave is rolling out to businesses now. Tell us about your team and we’ll get you set up.