Every call recorded, transcribed and kept private
Record calls and get speaker-separated transcripts right in the chat — stored encrypted on your own computer.
Recording
Save calls locally, or use WhatsApp’s server-side recording with an automatic consent announcement.
Transcripts
Business and customer lines separated, with timestamps, language detection and one-click copy.
Encrypted on your machine
Recordings and transcripts are stored encrypted on your computer — not in our cloud.
Settle “who promised what”
Play the recording or scan the transcript right under the call in the customer’s thread.
- Built-in player with seek
- Video call recordings saved as video
- Transcript in 50+ languages (auto-detected by Meta)
Consent built in
With WhatsApp recording, both people hear an announcement with your stated purpose before recording starts.
- Choose the announcement language
- Write your own purpose
- Turn recording and transcription on separately
How recordings & transcripts works
Turn it on
Enable recording and transcription in settings, and write the purpose customers will hear.
Announce
Both sides hear a consent announcement in the language you choose before recording starts.
Deliver
After hang-up the recording and transcript arrive automatically and are verified.
Review
Play it back or read the speaker-separated transcript right under the call in the chat.
The details that matter
What recordings & transcripts actually does, in specifics.
Record on your desktop, or use WhatsApp’s server-side recording with announcement.
Your purpose, in the language you choose, played to both sides.
Business and customer lines with timestamps and confidence.
Language is detected automatically.
Late files are retried in the background until they arrive.
Audio saved as compact M4A and encrypted at rest.
Stop losing customers in the inbox
ThreadWave is rolling out to businesses now. Tell us about your team and we’ll get you set up.