Answer in your own voice
Hold a quick conversation without typing: record a voice note from your desktop microphone, listen back, and send — customers receive a native voice message.
Record from the desktop
One click to record, pause, resume — then review or discard before sending.
Native playback
Arrives as a real voice note with a waveform on the customer’s phone.
Follow-along player
Incoming voice notes keep playing as you scroll, with jump-back.
Voice notes in 3 steps
Record
Click the microphone; a live waveform and timer show you’re recording.
Review
Pause, listen back, or discard if you want another take.
Send
Send it as a native voice note — encoded the way WhatsApp expects.
Faster than typing
Explaining a delivery route or a product fit is quicker out loud. Voice notes keep the human touch customers love.
- Pause and resume while recording
- Discard and re-record
- Works with any microphone or headset
One click to record, pause, resume — then review or discard before sending.
Listening that keeps up
Customer voice notes play with a waveform, and a mini player follows you as you scroll the thread.
- Waveform playback
- Floating mini player while you scroll
- “Go to this voice message” jump-back
Arrives as a real voice note with a waveform on the customer’s phone.
The specifics
Full control before you send.
Delivered as a native voice message.
With a sticky mini player.
Every note is kept locally.
Frequently asked questions
Do customers need anything special to play them?
No — they arrive as normal voice messages in WhatsApp or Messenger.
More from the chat toolkit
Stop losing customers in the inbox
ThreadWave is rolling out to businesses now. Tell us about your team and we’ll get you set up.